During one of my first jobs, my boss, also the company owner, said the following to me.
Your job description is not your job. Your job is to make the customer and the boss happy every day. If that means answering phones or taking out the trash because it is what the company needs done at that moment, well, that is your job.
Of course, this wasn’t aimed at any deficiencies that I had, or needs at that time, it was only a philosophical discussion about how to succeed anywhere. In my lifetime, I have heard at least between 6-10 people say something along the lines of “No, I won’t/can’t do that, it isn’t my job.” Whenever I was the customer on the end of that sentance, I don’t mind telling you that it pissed me off. Read more »

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